Refund policy

RETURNS & EXCHANGES

We want you to be 100% satisfied with your gear—but if something’s not quite right, we’re here to help. Please read the information below before starting your return or exchange.


Returns & Exchanges Policy

You may return or exchange eligible items within 30 days of delivery.

To qualify for a return or exchange, items must be:

  • Unworn and unwashed (trying on for fit is fine)
  • Free of stains, odors (smoke, cologne, deodorant, etc.), and animal or human hair
  • Returned in the original packaging, including the clear resealable bag with shirt tags attached

Damaged, defective, or incorrect items: Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, take photos and include them with your email. The same 30-day reporting window applies.

All returned items will be inspected before a refund or exchange is approved.

Step 1: Get Started

Please email us at 612fightclub@gmail.com.

Email Subject Line

  • Refund Request
  • Exchange Request
  • Damaged/Defective/Incorrect Item

In the Body of Your Email, Include:

  • Name
  • Order number
  • Order date
  • Email address and/or phone number
  • A detailed description of the reason for your return, including:
    • Reason for a refund request
    • Exchange details (size, color, etc.)
    • Whether an item arrived damaged, defective, or incorrect (photos required)

Step 2: Ship Your Item Back

Shipping Labels

  • For approved damaged, defective, or incorrect item claims, we will provide a prepaid return shipping label.
  • For standard returns and exchanges, customers are responsible for return shipping costs.

Include a Note in Your Package

  • Name
  • Order number
  • Purchase date
  • Reason for return (Refund, Exchange, or Damaged/Defective/Incorrect Item)

Hat returns: Please ship hats back in the original box to prevent damage during transit.

Refunds

Once we receive your return, please allow up to 7 business days for inspection and processing.

  • Refunds are issued to the original payment method used at checkout.
  • Refunds may take 1–5 business days to appear, depending on your bank.
  • Original shipping charges are non-refundable.

Exchanges

Need a different size or color?

Please include your exchange request in both your email and the note enclosed inside your return package.

If the requested item is out of stock, we will issue store credit instead.

Defective, Damaged, or Incorrect Items

For eligible claims, we will provide a prepaid return shipping label and send a replacement or issue a refund, as appropriate.

Reminder: Claims submitted more than 30 days after delivery are not eligible for a refund, replacement, or exchange.

Our Promise

We have return guidelines in place, but we also strive to operate as a Christ-centered company that treats people with honesty, grace, and respect. If you have a situation that falls outside these guidelines, please reach out to us. We'll do our best to help.

As we begin this journey, we also appreciate your patience and understanding as we work to provide exceptional customer service.